When It Comes To Interviewing, Just Be Yourself

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bruce-jenner

Bruce Jenner.  Unless you’ve been living in a cave, no doubt you’ve heard or seen or read about his decision to start living the life he has always wanted to live.

He’s finally going to start being true to himself rather than trying to simply fit in.  

While his case is an extreme, really don’t we all play a little bit of a game when it comes to being true to ourselves?

Especially at interview time.  Sometimes we paint a picture or act in ways that might be just a tad bit different from the person we actually are, instead of simply being ourselves.

Maybe we’ve been out of work for quite some time and we need the money that comes with the job.  Maybe it’s our “dream” company and we would do anything to get our foot in the door.  Maybe we are super excited about the actual work that comes with this particular job.

Whatever the case, we may do our best to fit in; to act a certain way during the interview process to secure an offer.

Nothing bad, mind you, it’s just that we may say or do things that are not exactly in line with our personality.  Or we may ignore little “red flags” that say “Your personality would not fit in with this corporate culture”.

Take me, for example.  I’m a very straight-forward, get-the-job-done kind of person.  I succeed in an environment that allows me to lead my team, to make decisions and to move the work forward.  An assertive leader, it’s my opinion that the best way to succeed is to understand the situation, set goals, formulate a strategy to achieve those goals and execute the tactics, knowing that there will be changes along the way.  I enjoy working with a strong, assertive leader as well; someone who will not hide from tough decisions or conversations.  And they’ve got to have a good sense of humor; I love to have fun at work too.

What if I ignored these known facts about myself during an interview?  What if pretended that instead, I was a bit more laid back and was okay with not having answers?  Or if I somehow knew that my assertive leadership capabilities would not be appreciated, and the corporate culture preferred a more easy-come, easy-go approach? Or any sense of humor would fall on deaf ears?

At best I would sit in silent frustration.  At worst, both the company and I would realize that while we both desired to do good work, our methods of achieving the outcome would be dramatically different.

It would mean that I was not being true to myself from the beginning, just to get the job.

I’ve said before that job hunting is a lot like dating.  And successful dating means being yourself; allowing the other person to see the real you in order to make an informed decision.

Same thing for accepting a job.  Just because it’s your “dream company”, if you have to suppress your personality during the interview or when you arrive for work, it probably is not a good fit long-term.

Right now, if you haven’t done this already, think about who you are.  The real you; your good qualities and bad; how you interact with people and how you work.  List them out.  Think about how this fits into a corporation’s culture.  (This is not to say we can’t include areas for self-improvement – I’ve got a list of those too.  Yet for this moment, know where you stand.)

When it comes to interviewing, just be yourself.  You owe it to yourself and to your employer.  Your success depends on it.

Interview Musts

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There are certain things that are considered “musts” when it comes to interviews.  An early arrival, manners and basic hygiene top the list, followed closely by breath mints.

To me these are all part of SOP – standard operating procedure.

It’s been brought to my attention that the younger crowd is not up on all of the SOP’s.  They may get the manners and hygiene, but I’ve noticed that many fail to bring copies of their resume to interviews.

I guess they think hiring managers are mind readers.

Since college students are in full interview mode right now, for either internships or full-time jobs, here is a brief list of Interview Musts:

  • Bring plenty of copies of your resume. Never assume that everyone you meet will have received a copy. In fact, some managers may have only been given five minutes’ notice that they will conduct an interview.  So make it easy for them and present a copy of your resume.  They will appreciate it.
  • Bring your business cards. This is a nice addition to your resume.  Also helps if you meet so many people that you run out of resumes.
  • Dress for success. Even if the firm is casual, you should be dressed for business.  Shoes should be clean and polished. Clothes ironed. Ladies, don’t carry too many bags.  If you carry a tote, then have a small handbag.  No need to look like you’re moving in with so much luggage.
  • Be prepared! Have your quick “About Me” speech with a memorable story ready to go so that it rolls off your tongue in a conversational manner.
  • Show them how you are the best candidate for the job and that you can solve their problems.  If you could only tell the hiring manager three things about yourself, what would they be?  Avoid things like, “I’m dedicated, hard-working, passionate and I’ve always wanted to work here”.  Use succinct stories that show examples of who you are instead of fluffy words.
  • Always be “on”. From the time you walk in the building to the time you get back to your car, be in “interview mode”.  Everyone you meet is judging you as a potential candidate.  If they take you to lunch, they are interviewing you whether it seems like it or not. They will watch to see if you speak about relevant topics, if you are too quiet or talk too much, if you talk with your mouth full, etc.  I’m not kidding.
  • Thank Them.  Thank each person after each interview.  And follow up with hand-written thank-you notes mailed either the same night or the following morning at the latest.

This list of “interview musts”, while not all-encompassing, is a great reminder for all of us to be prepared for interviews. Now go get ‘em!

Show Don’t Tell: Interview Advice for Students

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Despite the snow and ice from the Siberian Express, technically its spring and college students are in full interview mode. Some are looking for summer internships while those ready for graduation are seeking full-time employment.

Because of this my phone and email are buzzing constantly with students seeking interview advice.

Biggest question I’ve gotten so far involves responding to the inevitable, “Tell me about yourself.”

So simple, yet complex at the same time, and something that so many stumble on.

The solution? We practice as if I was the interviewer. I ask the students to show me what they’ve got.

Responses include a variety of descriptive words that, in the students’ mind, give the interviewer a good picture of who they are.   I call them “fluffy” words. 

Fluffy words include “Determined”, “dedicated”, “detail-oriented”, “leader”, “passionate”, “risk-taker”, and “driven”.  The list is endless.

While these words may actually be true about the candidate, they don’t really help.  The interview needs to see the concept in action, not just hear the words.

What the interviewer needs is a good old-fashioned grade-school style “show and tell”.

I’m sure you remember show-and-tell.  It was fun to hear about Billy’s vacation to SeaWorld and that he was chosen to feed the dolphins.  But it became more impressive when he pulled out the framed photo of him standing on a platform with the trainer in front of the entire crowd with the dolphin in mid-air grabbing the fish from his hand.

The conviction or proof of your words is in the story that surrounds them. 

My favorite uncle was a real character (doesn’t everyone have such a relative?) who was the ultimate salesman.  He could sell ice to an Eskimo living in an igloo.

He was also a charmer who never met a stranger.  He would tell people that he was the Lone Ranger; it was his opening line.  Once he had their attention, he would prove his identity by pulling a silver bullet out of his pocket.  That was the Lone Ranger’s calling card; he always carried a silver bullet.

Just to be clear, my uncle was not the “real” Lone Ranger, despite carrying a silver bullet in his pocket.  In the world of sales, where building an honest relationship is important, this was his way of proving that he could be trusted.  “I told you I could prove I was the Lone Ranger with a silver bullet and I did”.

My advice to the students is to show the interviewer what they are capable of through short stories about their work.

Show how they are leaders: “As president of the engineering society, I managed an annual budget of $10,000 and led the direction of the student-run board, including decisions on fund raising, social activities, and hiring speakers.”

Sounds much better than “I am a proven leader on campus”.

The interviewer needs to understand what we’ve done; they want to see our fun vacation photos or see the proof that we’re the Lone Ranger.

Remember to show your experience to the interview. Don’t just tell it with fluffy words.

Sometimes You Can’t Beat Experience

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Do you ever wonder about your capabilities at work?  Perhaps you wonder if you’re really any good at what you do, or if you’re even remotely smart.

No? Well lucky you. You can quit reading now.

Despite years of job success and multiple degrees which tell me otherwise, I sometimes doubt my intelligence.

This doubt permeates my thinking when more confident (read: cocky) individuals are present.  Not one to boast, I’m usually left wondering if I really have anything to offer at all.

Many times I think I’ve got a good answer to whatever we are discussing. Part of me wants to chime in, many times in disagreement as I believe others at the table are incorrect in their assessment.  The other part of me wants to keep my mouth shut just in case they are, indeed, correct.

So I sit in silence with Mr. Doubt Monster.

For me, one of the best ways to confirm my intelligence is to spend time with students.  I love working with college marketing classes and mentoring the kids who are pursuing careers in marketing or PR.  Each time I head to campus though, my doubt monster pops into my head, trying to convince me that I don’t have much to offer.

I have learned to kick that doubt monster out of the car.

Once on campus and engaged in the classroom, any doubts are quickly erased as I realize how much I really know.  To me, the points I share are just things that are part of my job and have become second-nature. To the students, they are something new and interesting to learn.

Here’s the deal:  Experience is one heck of a teacher. The lessons happen daily without formal tests so it’s hard to gauge success.  Trust me when I say that time + experience = lessons learned.

We don’t realize how much we’ve actually gained throughout our careers until we start sharing that knowledge with students who are only armed with textbook knowledge.

Recently a student contacted me about a class marketing project, wanting to ask some questions and run a few things by me to see if she was on the right track.  It involved a consumer promotion which is right up my alley.

After reviewing the information, I quickly started asking questions that she and her group had not considered.  In my mind, this was rudimentary.  But to her it was mind-blowing. And I realized just how much I knew, and that this knowledge was valuable.

She’s not dumb and I’m not Einstein.  It’s simply that years of hands-on corporate work give me a lot of experience in this arena.

It’s an awesome feeling to realize how much you know.  And that this knowledge is useful to a company and others.

Lesson here is to truly understand what you’ve learned from working for so many years. Be able to articulate that knowledge when interviewing.  Share that knowledge with those just starting out, as they will appreciate the help. 

School is great – and necessary; it gives us the foundation to build our careers.  But sometimes you can’t beat experience.

Flying Interview Questions

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Car 1

Ashton Cooper took a surprise hit as we were driving home.  That’s right; Ashton – my Mini Cooper Clubman – had a run-in on the highway with a large piece of flying debris.

We were enjoying a nice ride when suddenly out of nowhere a shredded tire flew right at us.  With just seconds to make a decision, I clutched the steering wheel and held on.  Good news, the piece of tire landed on the ground in front of us.  Bad news, we had to run over it.

Instantly I could tell Ashton was hurt.

He was shaking and different lights illuminated the dashboard. As I searched for an exit, I watched through the rear-view mirror as Ashton’s bumper flew out from under the car down the highway.

Sort of good news: Ashton was no longer shaking. Sigh.

We cruised to a pit-stop to assess the damage. I took photos and texted them to Hubby for a second opinion.

This was uncharted territory for me. Having never been in an accident of any kind (knock on wood) I was not experienced in this situation.  Not to mention I was just outside a small town about an hour from home.  It’s not like Hubby could drop everything to come get me or I could quickly ask my favorite auto mechanic what to do.

I had to think on my feet. And quickly.

So I did what anyone would do in a small town where you don’t know anyone: go to a busy restaurant and ask the manager for a reputable auto mechanic.

Worked like a charm.  After securing what was left of the bumper, the mechanic assured me that Ashton was good to drive home.

Flying objects coming straight towards you are no fun.  Although I’m glad to know that I was able to deal with it; the experience taught me to quickly assess the situation and stay calm under pressure.

Sometimes job interviews sling a flying object or two at candidates, with random questions coming out of nowhere that might catch us off guard.  We only have seconds to develop an appropriate response or risk being left out of the prospective hiring candidate pool.

Happened to me once, after three hours of interviewing with multiple people.  The final interviewer wanted a numerical answer on the spot to the question, “How many gas stations are there in the United States?”

Never. Saw. It. Coming.

Luckily I realized he was more interested in my ability to think logically than actually knowing the correct number of gas stations. I explained my thought process and gave him a number.  He was happy with my answer, enough so that I received a job offer.

I’ve never forgotten that lesson: to be prepared for unexpected flying interview questions. 

How do you prepare? Ask friends and family to help. Share questions that each of you have experienced during interviews to learn from each other.  The last thing anyone wants is to be all “deer-in-the-headlights” when a random question strikes.

It’s important to note that such questions may appear to fly out from left field, with no relevance whatsoever. Yet they are asked for a reason; there is a “question behind the question”.  Treat them as seriously as the rest of the interview.

Ashton and I were very happy to get home.  He’s seen a couple of car doctors who assure us they can repair the damage caused by the flying tire.  Which is great because I’ll need him to drive me to interviews.

Toot Your Own Horn

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For some of us, it’s hard to self-promote; to tell others that we are good at what we do.

Growing up I was taught that hard work would be rewarded.  As long as I took care of my room and was basically a good kid, my behavior was recognized.

At school when I put in the time and effort, I was rewarded with good grades and praise, advancement to the next level, and achievements like National Honor Society.

After college reality struck as I realized that, despite all of my hard work and effort, my good results had the potential to go unnoticed in the corporation. 

My eyes were opened to this when I began to notice colleagues talking openly about their achievements in front of key management.

At first I thought they were just being obnoxious and bragging.  Especially since some of these individuals were not really achieving any more than I was at the same point in time.

I remember thinking they were making a social faux pas; that all of their good work would be recognized and rewarded at review time.

Boy was I wrong.

I failed to understand that part of being in the “real world” included self-promotion.

In other words, Toot Your Own Horn.

The key is to own your story and package your achievements in a positive, non-bragging way to the right people.

Easier said than done; certainly something I didn’t learn in business school and definitely not at home.

My nephew reminded me of the importance of self-promotion.  A high school senior and kicker on the football team, he has earned the right to brag.  He’s good; really good.  It’s not just me, his proud aunt, saying so. His stats speak for themselves.

Accolades from coaches at kicking camps, including an NFL kicker, accompany the sizzle reel he’s sending out to college coaches.

Yet his quiet, confidence – an asset when kicking under intense pressure on the field – is almost a detriment now.

Just like his aunt when she was the same age, he believes his work should speak for itself. 

My advice to him is the same as it would be to anyone in corporate: speak up, with confidence. 

Whether it’s the CEO, your immediate manager, or in my nephew’s case, a college scout or local news media, make sure you have your talking points ready.

For my nephew, it’s the all important question, “Are you a good kicker?”

He needs to look the person in the eye and say, “Yes. My field goal percentage is X“, and rattle off the one or two stats they need to hear.

That’s not bragging; that’s unemotional self-promotion.

And it may get him the job he wants.

Thank-You Notes: Email or Hand-Written?

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Thanks

As a career coach and mentor I get asked a ton of questions. Everything from interviewing to career transition to resume-writing to what to wear to an interview.

One question that seems to pop up frequently has to do with writing thank-you notes after an interview. Should they be electronic (email) or hand-written?

In my opinion, it’s both.

Hand-written thank-you notes should be written and mailed the same day as the interview. First one goes to the hiring manager, then one for each of the people we have met, including the HR manager.

I prefer to drive to the post office that evening and drop them in the box so they are in process as early as possible. Putting them out for the morning mail just delays them another day; why wait?

Even if it’s late you can drive by the Post Office’s outdoor drop box in your PJ’s; I know because I’ve done this.

Email thank-you notes should also be sent the same day as the interview. These can be short; remember the hiring manager doesn’t need an email novel.

Some may disagree with the need for the hand-written thank you note. Yet remains a special gesture. When my colleagues and I receive one from a candidate, we mentally put an asterisk by this person’s name.

Not to mention the fact that an email may languish in a junk mail folder, or simply be passed up due to the hundreds of other emails in the in-box. By sending both a hand-written and an email version, you have covered your bases.

Yet don’t be fooled into thinking just any words on a note card will do. It has to be a well-thought-out thank-you note, something with character.

The thank-you is part of the personal branding, still part of the interview process. It’s one more way to show that not only do you want the job but that you are the right candidate for it.

Not everyone gets a “tingly” feeling when they receive a hand-written thank-you note, but in this day of email and texts and other social media, I do.

In fact, I just received one the other day from students that I met at Texas A&M. They all wrote notes on a card, thanking me for coming to speak with them.  They probably thought nothing of it. Many probably thought it was silly; that the professor made them do it.

Au contraire.

Little do they know that I keep every one of these cards; every thank you note they send from every time I visit with them. I have a file that is getting thicker all the time.

While employers may not keep a file of such things, they do remember who sends a hand-written note, who sends a thank-you email and who never follows up at all.

The question is: How do you want to be remembered during the interview process? Or do you want to be remembered at all?

Take time to send a hand-written note as well as the thank-you email. It’s worth the effort.

Two Things Not to Ask During An Interview

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There are some things one just shouldn’t ask during an interview.

Even during an informational interview that is really more of a mentoring session. What’s rule number one of networking? Always attempt to make a good impression.  Some questions asked do not leave a good impression.

Case in point: A friend agreed to mentor a college student. This included inviting the student to the office to observe work in progress, answer any questions and review his resume.

My friend did her best to show him around the office and meet other people. She shared projects the company had worked on and critiqued his resume, making suggestions that would help when it came to interviewing.

She introduced him to current college interns and showed him the projects they were working on.

It was a great opportunity for the student to see first-hand the inside workings of a large award-winning firm.

A great time to ask questions like, “Which elective courses might help me in this line of work?”, “What kind of projects do new graduates typically work on as they begin their careers?” and “What kind of computer skills do you look for in graduates with my degree plan?”

Since many college programs, even at the graduate level, require internships, it was also a way to inquire about this, including who to contact at the corporate office.

Not this young hotshot.

As the session was coming to a close, the student did have a few questions, mostly mundane and repetitive of what had been answered earlier.

Then the ball dropped.

“Soooo, tell me what’s a typical day like here; you know when do you come in and when do you leave?”

My friend glanced at her watch; time was now about 7 p.m. and the student interns, as well as other high-level managers were still at their desks.

She felt like saying, “You did not just ask me that did you?”

The student quickly followed with: “How much do you pay your interns?” pulling out data on pay obtained from the internet.

My friend was speechless.

The first question could have been one of curiosity; however a quick glance around the open-concept office would have shown that most people were working late.

The second question was just not a smart one to ask during a networking meeting. Especially because 1) this was not a job interview and 2) that’s not information that was his business until a job offer is on the table.

Both questions were red-flags to my friend. In her opinion, the questions signaled that the student was more interested in finding out about the hours he would have to work and how much money he could make instead of what he might learn.

Combined with the issue that throughout the time spent together, he didn’t once show that he had a passion for his chosen career or for possibly working at the firm.

It’s this kind of thing that might come back to bite him in the hind quarters when applying for an internship or a job later on.

Like I said, there are some things one just shouldn’t ask during an interview.

 

Curate Your Resume

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Curate: a verb.

It’s an interesting word. By definition, it means “To pull together, sift through, and select for presentation, as music or website content”.

I often think of a museum curator, who must sort through hundreds if not thousands of paintings by the great masters like Da Vinci or Picasso, choosing only a handful for patrons to view. The purpose is to select the best of the best; to curate the collection down to tell a story in a limited space.

What a difficult job!

Right now I am trying to “curate” my personal belongings in an attempt to keep the best of my best.

Not because I need to tell a story with my clothes; simply because my goal is to keep everything in my closet in the bedroom.

I started out with the simple stuff: Hubby’s things. It’s easy to curate his personal belongings. After all, no one needs the 100 thing-a-ma-bobs I found spilling out of his tool chest.

Most difficult? Trying to curate a woman’s shoe collection. Ten pairs of black pumps may all appear identical at first glance yet upon closer examination it becomes clear that, much like snowflakes, no shoes are exactly alike and each serve a different purpose.

Hubby is shaking his head. This from the man with 100 thing-a-ma-bobs in the garage.

Curating my belongings is hard. I guess I’m just sentimental since each time I try to rid myself of an item, I remember when I purchased it or who gave it to me and I just can’t bear the thought of losing that memory.

Here’s another curating challenge that I bet many of us struggle with: the resume.

Our tendency is to over-tell our story. To share every detail of each job and sometimes to list every job we’ve ever had, which is too much itself.

Like too many clothes in the closet or too many thing-a-ma-bobs in the tool chest, too much information on the resume is not always the best form of presentation.

The key to being a good curator is to look at a collection with a critical eye; select only the best work and being strict enough to say “no” to the rest.

When it comes to our resumes we should do the same. This can be super-hard because it’s personal. This is our story of our hard work, and we want everyone to see it.

Plus, it’s difficult to determine what to keep and what to eliminate. The key is to remember that the resume is just one tool in the job search process, so use it to focus on the highlights; key points of interest that may entice the hiring manager to bring you in for an interview.

Some thought starters:

  • Review everything with a very critical eye, looking for the most important information you want to share
  • Hone your best success stories for inclusion on the resume
  • Say it with fewer words wherever possible
    • Even career veterans with a long work history should keep a resume to two pages; those starting out should have only one page
  • What are the three things you want the reader to know about you?
    • Start writing with this information; make sure each is clear and not cluttered with unnecessary information

Using these thought-starters, write your resume. Curate your information to provide a succinct presentation of your story.

Just like our closets and drawers become overstuffed and we need to curate our collections, our resumes can become overstuffed with words and information as we hang on to all of our work examples and stories.

Take time to curate your resume. You – and the hiring manager –will be pleased with the results.

Have You Cracked the Networking Code?

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When I was first starting out, I had no idea what it meant to network.  This is the stuff they talked about in business school yet failed to teach.

Don’t laugh but I honestly thought that networking was akin to sales cold-calling.  Since my only experience meeting new people was during our weekly after-work happy hours, I assumed that networking was similar.

Networking to me meant surveying the bar to find a friendly-looking person, grab my business card and go introduce myself.

We were already dressed in our business professional attire. We had business cards with us. This HAD to be what they were talking about, right?

Yeah, it was awkward.

And I wondered why I never got any dates.  Or made any business connections.

Luckily for me I was already networking; I just didn’t know it.

Every year I sent Christmas cards to a huge list that included relatives, friends from high school, college and business school, as well as friends of my parents that I had known since childhood.  That list expanded to include work colleagues and business associates.

Periodically I would call or email someone I hadn’t seen in a while to say hello; that would lead to lunch or dinner to catch-up in person.

As I worked my way up the corporate ladder and made business connections with suppliers, I kept their names and phone numbers in my Filofax long before we had smart phones.

I employed the same techniques with business colleagues as I did with my friends, periodically emailing or calling them or having lunch with them, even long after I had moved on to other jobs.  And I continued this relationship-building everywhere I worked.

After many years of doing this, a colleague heard me mention that Hubby and I send out hundreds of Christmas cards.  My colleague said, “You are so well-connected!”

That was the first time I ever thought that I might have cracked the networking code.

There it is; the secret of networking.  I’ve laid it out for you.

What; it’s still not clear?  Let me say it a different way:  Communicate with people you know and meet; do this regularly.

Networking, at a basic level, is keeping up with the people you know and meet.  To take it to the next level, you build a relationship with those people through work or friendships or however it is you know them.

The key is staying connected. I’m not gonna lie; it takes work to keep these relationships going.  But that’s what networking is about; building a relationship; one that is strong enough so when you need a favor like, “Will you recommend me for a job?” your network is willing and able to help.

Think you don’t have a network?  I bet you do.

Sit down and start listing all of your close friends and relatives. Then branch out to other friends; your sisters’ friends; your parents’ friends. Then everyone you know at your current job; everyone at your last job and the job before that, and so on.  List as many people as you can remember from college; your classmates, sorority or fraternity pals; friends from any clubs you belonged to, sports teams you played on, etc.  List people you know at your church, any volunteer organizations you work with, etc.

How does your list look now?  Do you have some connections?  I know you do.

And you know what?  Your connections have connections.  That’s how this starts.  Your connections can introduce you to more connections.

Remember to carry business cards with you at all times, even to a funeral (I wrote a post about this; check it out here).  You never know where or when you might meet someone.

Look at you; you’ve just cracked the networking code.  I knew you could do it.